Pachleva, Rachman (2025) Gambaran Kepuasan Pasien terhadap Pelayanan Kefarmasian RSUD dr. Abdul Rivai Berau. [Skripsi]
![[thumbnail of RACHMAN VACHLEVA.pdf]](https://repository.stikesdirgahayusamarinda.ac.id/style/images/fileicons/text.png)
Text
RACHMAN VACHLEVA.pdf
Download (3MB)
Abstract
Hasil penelitian menunjukkan responsiviness (daya tanggap) terhadap pelayanan kefarmasian di RSUD dr Abdul Rivai Kabupaten Berau tergolong puas sebanyak 32 responden (32%), realiability (kehandalan) puas sebanyak 50 responden (50%), assurance (jaminan) puas sebanyak 53 responden (53%), empathy (empati) puas sebanyak 53 responden (53%), tangible (bukti langsung) sangat puas sebanyak 45 responden (45%). Oleh karena itu, perawat dapat mempertahankan tingkat kepuasan, rasa peduli, tanggung jawab dalam pelayanan kefarmasian di RSUD dr Abdul Rivai Kabupaten Berau.
| Item Type: | Skripsi |
|---|---|
| Uncontrolled Keywords: | Kepuasan; Pelayanan; Farmasi |
| Subjects: | R Medicine > RS Pharmacy and materia medica |
| Divisions: | S1 Farmasi |
| Depositing User: | Admin 2 |
| Date Deposited: | 18 Jun 2026 06:03 |
| Last Modified: | 18 Jun 2026 06:03 |
| URI: | https://repository.stikesdirgahayusamarinda.ac.id/id/eprint/185 |
Actions (login required)
- View Item